I changed my DialUp to the new number, and now I can't send e-mail. What can I do to fix this?
For most people, this was a temporary situation that has since been fixed internally on our network. If you have just recently changed your DialUp Number and are now having a problem sending e-mail, please follow these steps:
Check your e-mail program settings - We have noticed that many people still have settings on their computer from their older ISP, or from a previous installation. From time to time this information is updated and sent out to customers via e-mail and the postal service, but sometimes people miss receiving the message.
You MUST change your e-mail client to use "mail.trip.net" as the incoming and outgoing mail servers. This will not affect your e-mail address. If you use Outlook Express, please follow these instructions: Open the program, click on Tools, then Accounts, then the tab labeled 'Mail'. Locate your Trip.Net e-mail account in the list and click once on it. Click on the 'Properties' button on the right-hand side of the window, and another window will open. Click on the tab labeled 'Servers' at the top of the window. Make sure that both your incoming (POP3) and outgoing (SMTP) servers are set to "mail.trip.net".
(NOTE: If you use Norton Antivirus and have the e-mail protection enabled, you may have "pop3.norton-antivirus.com" as your incoming mail server. You should leave this setting as it is. If you have problems receiving mail, change it to "mail.trip.net" and then remove the "/mail.trip.net" from your User Name.)
If you use Netscape Messenger, please follow these instructions: Open the program, click on Edit, then Preferences, and then click on the words "Mail And Newsgroups" in the white area on the left-hand side of the window that appears. There should be the word "Servers" listed beneath the section for "Mail And Newsgroups", if not, click on the plus sign [+] next to the words "Mail And Newsgroups" to expand the menu.
Next, locate the section near the upper right-hand corner of the screen that deals with the incoming mail servers. Make sure that your incoming (POP3) mail server is set to "mail.trip.net". If not, click on the "Edit" button to change it. Next, make sure that your outgoing mail server is set to "mail.trip.net", the outgoing (SMTP) server is listed beneath the incoming mail server section on the same screen. Netscape will ask for your e-mail password when you next try to check your mail.
If you use Eudora, please follow these instructions: Click on Tools, then Options, then make sure that "Getting Started" is the section that is highlighted. Locate the blank for Mail Server and enter "mail.trip.net" into the blank. Locate the blanks for SMTP server and also enter "mail.trip.net" into the blank. Your email address, user name and password should remain the same.
If you have an older version of Eudora which requires you to enter a "POP Account", make sure that you enter your user name, and then "@mail.trip.net". For example, "firstname.lastname@example.org".
If you are using another e-mail client, please check the documentation that came with it for information on changing your mail servers. If you have multiple e-mail addresses, be sure to make this change for each account.
You MUST change your e-mail client to use "mail.trip.net" as the incoming and outgoing mail servers.
If you are still experiencing problems with your e-mail after following these directions, please CLICK HERE.