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When I try to connect, I get a three-digit error code (like 630). What does it mean?

The following is a listing of the error codes that your modem may generate, and what they mean. This information is relevant for customers who use Windows only. Many times, these errors can be fixed by simply restarting your computer. If you are unable to resolve the problem, please contact our Customer Support Department.

   This Code        Means:
   600              An operation is pending.
   601              The port handle is invalid.
   602              The port is already open.
   603              Caller's buffer is too small.
   604              Wrong information specified.
   605              Cannot set port information.
   606              The port is not connected.
   607              The event is invalid.
   608              The device does not exist.
   609              The device type does not exist.
   610              The buffer is invalid.
   611              The route is not available.
   612              The route is not allocated.
   613              Invalid compression specified.
   614              Out of buffers.
   615              The port was not found.
   616              An asynchronous request is pending.
   617              The port or device is already disconnecting.
   618              The port is not open.
   619              The port is disconnected.
   620              There are no endpoints.
   621              Cannot open the phone book file.
   622              Cannot load the phone book file.
   623              Cannot find the phone book entry.
   624              Cannot write the phone book file.
   625              Invalid information found in the phone book.
   626              Cannot load a string.
   627              Cannot find key.
   628              The port was disconnected.
   629              The port was disconnected by the remote machine.
   630              The port was disconnected due to hardware failure.
   631              The port was disconnected by the user.
   632              The structure size is incorrect.
   633              The port is already in use or is not configured for Remote
                     Access dialout.
   634              Cannot register your computer on the remote network.
   635              Unknown error.
   636              The wrong device is attached to the port.
   637              The string could not be converted.
   638              The request has timed out.
   639              No asynchronous net available.
   640              A NetBIOS error has occurred.
   641              The server cannot allocate NetBIOS resources needed to support
                     the client.
   642              One of your NetBIOS names is already registered on the remote
   643              A network adapter at the server failed.
   644              You will not receive network message popups.
   645              Internal authentication error.
   646              The account is not permitted to log on at this time of day.
   647              The account is disabled.
   648              The password has expired.
   649              The account does not have Remote Access permission.
   650              The Remote Access server is not responding.
   651              Your modem (or other connecting device) has reported an error.
   652              Unrecognized response from the device.
   653              A macro required by the device was not found in the device .INF
                     file section.
   654              A command or response in the device .INF file section refers to
                     an undefined macro
   655              The <message> macro was not found in the device .INF file
   656              The <defaultoff> macro in the device .INF file section contains
                     an undefined macro
   657              The device .INF file could not be opened.
   658              The device name in the device .INF or media .INI file is too
   659              The media .INI file refers to an unknown device name.
   660              The device .INF file contains no responses for the command.
   661              The device .INF file is missing a command.
   662              Attempted to set a macro not listed in device .INF file section.
   663              The media .INI file refers to an unknown device type.
   664              Cannot allocate memory.
   665              The port is not configured for Remote Access.
   666              Your modem (or other connecting device) is not functioning.
   667              Cannot read the media .INI file.
   668              The connection dropped.
   669              The usage parameter in the media .INI file is invalid.
   670              Cannot read the section name from the media .INI file.
   671              Cannot read the device type from the media .INI file.
   672              Cannot read the device name from the media .INI file.
   673              Cannot read the usage from the media .INI file.
   674              Cannot read the maximum connection BPS rate from the media .INI
   675              Cannot read the maximum carrier BPS rate from the media .INI
   676              The line is busy.
   677              A person answered instead of a modem.
   678              There is no answer.
   679              Cannot detect carrier.
   680              There is no dial tone.
   681              General error reported by device.
   683              ERROR WRITING DEVICETYPE
   684              ERROR WRITING DEVICENAME
   687              ERROR WRITING USAGE
   688              ERROR WRITING DEFAULTOFF
   689              ERROR READING DEFAULTOFF
   690              ERROR EMPTY INI FILE
   691              Access denied because username and/or password is invalid on the
   692              Hardware failure in port or attached device.
   693              ERROR NOT BINARY MACRO
   694              ERROR DCB NOT FOUND
   698              A response keyname in the device .INF file is not in the
                     expected format.
   699              The device response caused buffer overflow.
   700              The expanded command in the device .INF file is too long.
   701              The device moved to a BPS rate not supported by the COM driver.
   702              Device response received when none expected.
   703              ERROR INTERACTIVE MODE
   704              ERROR BAD CALLBACK NUMBER
   705              ERROR INVALID AUTH STATE
   706              ERROR WRITING INITBPS
   707              X.25 diagnostic indication.
   708              The account has expired.
   709              Error changing password on domain.
   710              Serial overrun errors were detected while communicating with
                     your modem.
   711              RasMan initialization failure. Check the event log.
   712              Biplex port is initializing. Wait a few seconds and redial.
   713              No active ISDN lines are available.
   714              Not enough ISDN channels are available to make the call.
   715              Too many errors occurred because of poor phone line quality.
   716              The Remote Access IP configuration is unusable.
   717              No IP addresses are available in the static pool of Remote
                     Access IP addresses.
   718              PPP timeout.
   719              PPP terminated by remote machine.
   720              No PPP control protocols configured.
   721              Remote PPP peer is not responding.
   722              The PPP packet is invalid.
   723              The phone number, including prefix and suffix, is too long.
   724              The IPX protocol cannot dial-out on the port because the
                     computer is an IPX router.
   725              The IPX protocol cannot dial-in on the port because the IPX
                     router is not installed..
   726              The IPX protocol cannot be used for dial-out on more than one
                      port at a time.
   727              Cannot access TCPCFG.DLL.
   728              Cannot find an IP adapter bound to Remote Access.
   729              SLIP cannot be used unless the IP protocol is installed.
   730              Computer registration is not complete.
   731              The protocol is not configured.
   732              The PPP negotiation is not converging.
   733              The PPP control protocol for this network protocol is not
                     available on the server.
   734              The PPP link control protocol terminated..
   735              The requested address was rejected by the server..
   736              The remote computer terminated the control protocol.
   737              Loopback detected..
   738              The server did not assign an address.
   739              The remote server cannot use the Windows NT encrypted password.
   740              The TAPI devices configured for Remote Access failed to
                     initialize or were not installed correctly.
   741              The local computer does not support encryption.
   742              The remote server does not support encryption.
   743              The remote server requires encryption.
   744              Cannot use the IPX net number assigned by the remote server.
                     Check the event log.
   752              A syntax error was encountered while processing a script.

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